Privacy Policy for Golden Weave
At Golden Weave, we are committed to protecting the privacy and security of the personal information of our residents, their families, staff, and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) to the extent it applies to data subjects in the EU, and other relevant Singaporean regulations.
Information We Collect
We collect various types of information to provide our comprehensive healthcare services and to manage our operations effectively. This information may include:
- Personal Identification Information: Name, address, date of birth, contact details (phone number, email address), and identification numbers.
- Health Information: Medical history, diagnoses, treatments, medications, care plans, reports from healthcare professionals, and insurance details. This includes sensitive health data necessary for providing long-term residential care, skilled nursing, rehabilitation services, dementia care, palliative care, occupational therapy, physiotherapy, and end-of-life care planning.
- Financial Information: Billing and payment information for services rendered.
- Family and Emergency Contact Information: Details of next-of-kin, legal guardians, and emergency contacts.
- Lifestyle and Social Information: Dietary preferences, recreational activities, social services involvement, and personal preferences relevant to daily care and well-being.
- Website Usage Data: Information gathered automatically when you visit our online platform, such as IP addresses, browser types, operating systems, and pages viewed, collected through cookies and similar technologies. This helps us to improve the functionality and user experience of our site.
How We Collect Information
We collect information through various means, including:
- Directly from you or your legal representative when you engage with our services, complete application forms, or communicate with us.
- From healthcare providers, hospitals, or social services with your consent or as legally permitted.
- Through our online platform when you browse or submit inquiries.
How We Use Your Information
Your information is used for the following primary purposes:
- Providing Healthcare and Support Services: To deliver person-centred care, including long-term residential care, skilled nursing, rehabilitation services, dementia care, palliative care, occupational therapy, physiotherapy, dietary management, and recreational activities.
- Care Planning and Management: To develop, monitor, and adjust individualized care plans, including end-of-life care planning.
- Communication: To communicate with residents and their families regarding care, appointments, and general updates.
- Billing and Administration: For processing payments, managing accounts, and fulfilling contractual obligations.
- Compliance and Legal Obligations: To comply with legal, regulatory, and professional requirements, including health reporting and safeguarding duties.
- Service Improvement: To analyze and improve the quality of our services and our online platform.
Disclosure of Your Information
We may share your information with:
- Healthcare Professionals: Our internal care team and external medical practitioners involved in your care.
- Family Members and Legal Guardians: With appropriate consent or where necessary for your best interests.
- Third-Party Service Providers: Such as IT support, billing services, and other vendors who assist us in operating our business, under strict confidentiality agreements.
- Regulatory and Governmental Authorities: When required by law or to ensure compliance with relevant regulations.
We will not sell, rent, or lease your personal information to third parties.
Data Security
Golden Weave implements robust technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include secure servers, encryption, access controls, and regular staff training on data protection.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Specific retention periods for health records are governed by healthcare regulations.
Your Rights
Depending on your jurisdiction and the nature of the data, you may have the following rights regarding your personal information:
- Right to Access: To request a copy of the personal information we hold about you.
- Right to Rectification: To request correction of inaccurate or incomplete personal information.
- Right to Erasure (Right to Be Forgotten): To request the deletion of your personal information, under certain circumstances.
- Right to Restrict Processing: To request the restriction of processing of your personal information, under certain circumstances.
- Right to Data Portability: To receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Object: To object to the processing of your personal information, under certain circumstances.
- Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the details provided below. We may require you to verify your identity before processing your request.
Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance user experience, analyze site usage, and support our operations. You can control the use of cookies through your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post any revisions on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this policy regularly.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Golden Weave
18 Jln Kilang, #04-03,
Apex @ Henderson,
Singapore, Singapore, 159416